An experienced professional in the domain of Learning and Development and Organizational Consulting, with a total experience of over 25 years, which includes 19 years in L&D.
He has high connect with the audience and delivers programs in tune with audience perception to facilitate behavioral change, in sync with the organizational objective. He is proficient in designing customized training and intervention programs. He specializes in time and motion studies, specific TNA (all levels), post training performance and change measurement matrix.
Has expertise in analyzing operations and people abilities, setting up systems and processes for Human Resources, learning and development and administration departments of organizations, developing Human Resources and operations strategies, organization structure analysis and Organization Development activities and recommendations, career and life skills for school and college students.
Personal Development/ Organizational training specializations
• Personal Development
• Leadership skills
• Analytical and Strategic skills
• Soft Skills
• Interviewing and Selection
• Behavioral Change Management
• Customer Service
• Train the trainer
• Sales Training
• Team dynamics and development
• Management Development
• Outbound experiential learning
• Life skills for students
Functional and Domain Training
Hotels – department wise, skills, supervisory, customer service, sales, cost control and other technical aspects.
Facilities – Training on all departmental functions, operations analysis, inclusion of technology, EHS, maintenance, risk management, managerial skills, customer management, vendor management, Manpower assessment, time and motion studies, apart from this, has written content for a Facilities management course.
Consulting Intervention Activities
• Operations analysis in terms of SOPs and systems
• Organization structure analysis
• Time and motion studies
• Competency mapping
• Vision and mission alignment
• Behavioral and role gap analyses
• Writing Operations Manual based on required benchmark operations
• Leadership coaching
• Performance coaching
Major companies / colleges trained include
• Le Meridian Hotels
• Intercontinental Hotels
• Reliance
• Bharat Electronics
• World Gold Council
• Platinum Guild International
• Tanishq
• Oracle
• PwC
• Casino Hotels
• Piramal Group
• Tejas Networks
• New Horizon College of Engineering
• BMS Collegeof Engineering
Facilities companies trained for
• Peninsula Facility Management
• Dusters Total Solutions
• Kapston Facilities Management
• Denali Group
• JLL – As Training Head
• IL&FS Property Management – As training Head
Professional Experience:
Key Skills, Tasks and Responsibilities handled
• Handled participants from college level to very senior level (in terms of age and position)
• Developed a weighted score based TNA to identify gaps.
• Developed a Team Perception Analysis tool
• Conducted comprehensive TNA for all levels
• Developed need based /customized training programs as per business requirement
• Facilitated Train the Trainer for all organizations
• Specialized in soft skills, behavioral and leadership training
• Setting up a Training process (TNA, customized training plans, audit process,post training change evaluation,scheduling and monitoring pan India training process)
• Client interfacing for training needs and progress
• Creating comprehensive MIS for Management
• Developed Management Development Program
• Involved in creating e-learning modules for frontline staff
• Process, functional, knowledge upgradation, customer delight, managerial and supervisory skills training while in Taj, Sarovar, Hilton and Le Meridian.
Organizations worked for
• Head - Training - IL&FS Property Management and Services Pvt. Ltd
• Training Manager- Jones Lang LaSalle
• Master Trainer – Petroleum project - Reliance NIS Sparta
• Training Manager - Golden Palms Resort and Spa, Bangalore
• Training Manager - Le MeridianKovalam Beach Resort, Trivandrum
• Lecturer- Merit Swiss Asian School of Hotel Management, Ooty
• Training Manager – South - Sarovar Park Plaza Hotels and Resorts
• Lecturer- Rizvi College of Hotel Management, Mumbai
• Senior Executive - Taj Residency, Ernakulam
